9300 Privacy Policy — Protection of Malaysian User Information
This policy explains how 9300 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026
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1. Information We Collect from You
When you register and use the 9300 platform, we collect several categories of information to ensure our services run smoothly and securely.
Account Information
This includes your full name, email address, phone number, and password provided during registration. This information is required to verify your identity and process financial transactions in Malaysian Ringgit (MYR).
Payment Information
We collect information related to the local payment methods you use — such as your TNG e-wallet account number or bank details for FPX processing. Payment information is stored in encrypted format and cannot be directly accessed by any unauthorised party.
Device & Browser Data
We automatically record your device type, operating system, browser version, IP address, and approximate location (based on IP) when you access the platform. This data is used for security purposes, technical troubleshooting, and optimising the user experience.
Usage Data
This covers gameplay session records, betting history, access times, pages visited, and in-platform interactions. This data helps us identify usage patterns and continuously improve our services.
2. How Your Information Is Used
Your information is used to verify logins, process MYR deposits and withdrawals, send account-related notifications, and ensure uninterrupted service.
Device data and transaction history are analysed to detect suspicious activity, including unauthorised login attempts, promotion abuse, and potential money laundering.
Aggregated usage data helps us understand which platform features are most useful, which areas need improvement, and how we can enhance the overall user experience over time.
We use email and in-app notifications to keep you informed about account updates, changes to our terms, active promotions, and important information related to 9300 services.
3. Cookies & Session Tracking
The 9300 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help the platform remember your login preferences, maintain uninterrupted gaming sessions, and prevent unauthorised access to your account.
There are two main types of cookies we use:
- Session cookies: Automatically deleted when you close your browser. Used to maintain an active login session while you are using the platform.
- Persistent cookies: Stored on your device for a set period to remember your preferences and personal settings.
You can manage or delete cookies through your browser settings. Keep in mind that removing certain cookies may affect platform functionality and require you to log in again.
4. Data Storage, Security & Third-Party Sharing
How Your Data Is Stored
All user data is stored on servers protected with SSL encryption and multi-layered access controls. Sensitive information such as passwords is stored in hashed form and cannot be read by any platform staff. Data retention periods are determined by operational requirements and applicable Malaysian regulations.
Third-Party Sharing
9300 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share data with the following parties in limited circumstances:
- Payment provider: Minimum transaction data required to process MYR deposits and withdrawals is shared with approved payment providers.
- Legal authorities: We will disclose information where required by Malaysian law or a valid court order.
- Technical services: Technical infrastructure providers that assist in operating the platform may access data in a limited capacity for technical purposes only, and are bound by strict confidentiality agreements.
- SSL encryption for all data transmissions
- Passwords stored in hashed format
- Multi-layered access controls
- 24/7 suspicious activity monitoring
- Regular data backups to secure locations
5. Your Rights as a User & How to Contact Us
Access Rights & Correction
You have the right to access the personal information we hold about you. If any details are incorrect or have changed, you can update them via your account profile page or by contacting the 9300 support team. Correction requests will be processed within a reasonable timeframe.
Right to Data Deletion
You may request account closure and deletion of your personal data. Please note, however, that financial transaction records may need to be retained for a specified period to comply with Malaysian legal and financial regulatory requirements. Any data retained after account closure will be used solely for compliance purposes and will not be used for marketing.
Amendments to This Policy
9300 reserves the right to amend this Privacy Policy from time to time. Any material changes will be communicated to registered users via email or in-platform notification. Continued use of the platform after amendments take effect will be considered acceptance of the updated policy.
For any enquiries regarding data privacy, information access requests, or complaints relating to the handling of your personal data, please contact us:
Email: [email protected]
We will respond within 3–5 business days.
View FAQsFor a fuller understanding of your rights and responsibilities, please refer to the relevant documents below.